ServiceNow Metadata

SEI uses Rest APIs to connect to the ServiceNow platform. Using these API calls SEI, which ingests metadata for ServiceNow Change Requests, Incidents, and Custom Fields. This metadata is used to generate engineering metrics and insights.

ServiceNow change requests

Metadata
SysId Number Short Description Priority Urgency State SysCreatedOn SysUpdatedOn ClosedAt ParentId AssignedTo CreatedBy ClosedBy Scope Impact Type StartDate EndDate CloseCode BusinessService BusinessServiceDepartment RequestedByDepartment

ServiceNow incidents

Metadata
SysId Number Short Description Priority Urgency State Severity SysCreatedOn SysUpdatedOn ResolvedAt ParentId AssignedTo CreatedBy ResolvedBy Escalation Impact SlaDue Category CloseCode BusinessService BusinessServiceDepartment

ServiceNow custom fields

The system ingests all the custom fields as created by the user from the ServiceNow platform.